Privacy Policy

1. Introduction

Padelscape UK Limited (“Padelscape”, “we”, “us” or “our”) is committed to protecting your privacy and handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and share personal data when you visit our website, contact us, submit an enquiry, request a quotation, engage our services or otherwise interact with Padelscape.

Padelscape UK Limited is registered in England and Wales under Company No. 15045819.

We process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

2. Information We Collect

Depending on how you interact with us, we may collect and process:

Personal and contact information

This may include your name, email address, telephone number, company or organisation, project location and any other information you provide when contacting us or submitting an enquiry.

Project information

Where you enquire about a padel court or facility, we may collect information relating to your proposed project, including site details, addresses, plans, drawings, photographs, specifications, budgets, timescales and other information necessary to understand, quote for or deliver the project.

Technical and usage information

When you use our website, certain technical information may be collected automatically, including your IP address, browser and device type, pages visited, referral source and information about how you interact with the website.

Analytics information

Where you have provided the necessary cookie permissions, we may use analytics services such as Google Analytics to understand how visitors use our website and to improve its performance.

3. How We Use Your Information

We may use your personal information to:

  • respond to enquiries and requests for information;

  • prepare quotations, proposals and project recommendations;

  • assess the feasibility and requirements of proposed padel projects;

  • communicate with you about your enquiry or project;

  • plan, coordinate and manage projects;

  • arrange surveys, manufacture, supply, delivery and installation;

  • obtain quotations or technical information from relevant suppliers and contractors;

  • provide customer service and ongoing project support;

  • maintain appropriate business and project records;

  • improve our website, products and services;

  • monitor website performance and usage;

  • protect our website, systems and business against fraud, misuse and security threats; and

  • comply with applicable legal, regulatory, tax and accounting requirements.

4. Legal Basis for Processing

Depending on the circumstances, we process personal information on one or more of the following legal bases:

Contract and pre-contractual steps

Where processing is necessary to respond to your request, prepare a quotation, discuss a proposed project, enter into an agreement with you or perform our contractual obligations.

Legitimate interests

Where processing is reasonably necessary for the operation and development of our business, including project administration, supplier and contractor coordination, website security, service improvement and responding to business enquiries, provided those interests are not overridden by your rights.

Consent

Where we specifically ask for your consent, including for certain non-essential cookies or marketing activities. You may withdraw your consent at any time.

Legal obligation

Where processing is necessary for us to comply with applicable law or regulatory requirements.

5. Sharing Information with Contractors, Suppliers and Project Partners

Padelscape works with specialist manufacturers, suppliers, installers, contractors, consultants, logistics providers and other professional partners in connection with the development and delivery of padel facilities.

Where reasonably necessary, information submitted as part of an enquiry may be shared with relevant third parties for purposes including:

  • obtaining supplier or contractor quotations;

  • assessing project feasibility;

  • confirming product availability, specifications or technical requirements;

  • planning manufacturing, delivery and installation;

  • carrying out site surveys or technical assessments;

  • coordinating contractors and specialist trades; and

  • managing and delivering your project.

We only share information that is reasonably necessary for the relevant purpose.

By submitting an enquiry or quotation request to Padelscape, you acknowledge and agree that relevant details of your enquiry or proposed project may be shared with selected suppliers, contractors and project partners where this is reasonably necessary to assess, price, plan or deliver your project.

We do not sell or rent your personal information to third parties.

6. Other Third-Party Service Providers

We may also use third-party providers to support the operation of our business, including website hosting, email, customer relationship management, analytics, cloud storage and other professional or technical services.

These providers may process personal information on our behalf where necessary to provide their services.

Where required, we take reasonable steps to ensure appropriate contractual and data protection arrangements are in place.

7. International Data Transfers

Some of the service providers, manufacturers, suppliers or technical partners we work with may be located outside the United Kingdom.

Where personal information is transferred outside the UK, we take appropriate steps where required by law to ensure that the information receives an adequate level of protection. This may include reliance on UK adequacy regulations, appropriate contractual safeguards or other legally recognised transfer mechanisms.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

Access to personal and project information is limited to individuals and organisations that reasonably require it for legitimate business or project purposes.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, managing projects, maintaining appropriate business records and satisfying legal, accounting or regulatory requirements.

Retention periods may vary depending on the nature of the information and our relationship with you.

When information is no longer required, it may be securely deleted or anonymised.

10. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

  • request access to personal information we hold about you;

  • request correction of inaccurate or incomplete information;

  • request deletion of your personal information;

  • request restriction of processing;

  • object to certain types of processing;

  • request transfer of your information where applicable; and

  • withdraw consent where processing is based on consent.

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, please contact Padelscape using the contact details below.

11. Cookies and Analytics

Our website may use cookies and similar technologies to provide website functionality, maintain security, remember preferences and understand how visitors use the website.

Where required by law, non-essential cookies will only be used after you have provided your consent.

We may use services such as Google Analytics to understand website traffic and visitor behaviour. Information collected through analytics helps us understand how our website is used and identify opportunities for improvement.

You can manage your cookie preferences through the cookie controls provided on our website and through your browser settings.

12. Types of Cookies

Our website may use the following categories of cookies:

Essential cookies

Required for the website to operate correctly and securely. These cookies cannot generally be disabled through our website.

Analytics cookies

Help us understand how visitors interact with our website, including which pages are visited and how visitors navigate the site.

Functional cookies

May be used to remember preferences or provide additional website functionality.

Marketing cookies

Where applicable, these may be used to measure advertising performance or support relevant marketing and remarketing activities. These cookies are only used where the appropriate permissions have been obtained.

13. Managing Cookies

You can accept, reject or manage non-essential cookies using the cookie controls available on our website.

You can also control or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Where Google Analytics is used, Google also provides tools that allow users to opt out of Google Analytics measurement.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, suppliers, business operations or legal requirements.

The latest version will be published on our website and the “Last updated” date will be amended accordingly.

15. Contact Us

For questions about this Privacy Policy, how we process your personal information or to exercise your data protection rights, please contact:

Padelscape UK Limited
Company No. 15045819
Registered in England and Wales

Email: hello@padelscape.co.uk

If you are dissatisfied with how we handle your personal information, you also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.